MacroPoint Tracking

Overview: Aljex and MacroPoint offer a fully automated integration to track shipments. This integration supports two tracking methods: automation and manual button-click. Automation is the preferred method due to its efficiency and reliability.

Tracking via Automation:

1. Required Fields for Automation:

• Pickup Appointment: Must include a date and time set in the future.
• Delivery Appointment: Requires a date and time that follows the pickup appointment.
• Carrier Assignment: Ensure a carrier is assigned and is in coverage status.
• Tracking Information: Enter a cell phone number, truck number, or trailer number. It's best practice to collect all three.

2. Tracking Process:

• Telematics Connection: MacroPoint first attempts to connect via truck or trailer number using telematics. If this fails, it defaults to the driver’s cell phone number.
• Saving the Shipment: After entering the required information, click 'Save.' This action updates the shipment details and initiates the tracking session with MacroPoint.

3. MacroPoint Visibility Module:

• Pre-filled with details from other modules, including carrier name, Aljex carrier ID, partner status, and tracking method (e.g., telematics or cell phone).
• Options Available:
  • Share the session with customers via a link.
  • View the session directly in the MacroPoint UI.
  • Update or stop the session.

4. Check Calls Module:

• Tracks manual and MacroPoint check calls.
• Displays pings from MacroPoint and any manual check calls in the ‘Caller’ column.
• Displays ETA updates, arrivals, and departures as the driver passes through a geofence or updates within the MacroPoint app.

5. Automation Setup:

• Business Rules: Automation can be set up based on specific criteria such as customers, carriers, modes, equipment types, revenue types, or offices.
• Customization: For more information on setting up automation, contact the service desk at servicedesk@descartes.com.

Tracking via Button-Click Method:

1. Manual Tracking:

• MacroPoint Visibility Module: Manually update details such as driver cell phone number, track start time, duration, and ping interval.
• Initiating a Session: Click 'Create' to start the tracking session with MacroPoint, which will function similarly to the automated method, providing check calls, ETAs, and arrivals/departures.

2. Adding Modules to Dispatch Page:

• If the MacroPoint Visibility or Check Calls module is not visible on your dispatch page, check your drawer or template library.
• Steps to Add Modules:
  • Navigate to More > Template Library > Dispatch.
  • Edit your dispatch template to ensure all necessary modules are displayed.